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Latest: v2.9.0
Product Changelog
Every feature shipped, every bug squashed, every improvement made. Full transparency on what we build and when we build it.
9
Releases
3
Major Versions
60+
Features Shipped
2025
Since
Latest Release
v2.9.0AI SMS Delivery Intelligence Suite — Bulk Retry, Auto-Escalation & SLA AlertsApril 28, 2026The most significant AI Support upgrade ever shipped — every failed SMS now triggers an automated escalation pipeline, and your team can bulk-retry all failures in a single click.
New Features
- Retry Send button on every failed message — re-queue a failed SMS directly from the conversation thread with one click
- Bulk Retry All — re-queue every failed message in the Failed tab simultaneously, with a real-time progress bar and per-message error reporting
- Smart Retry mode — only retries messages that failed due to temporary carrier errors (e.g. 30008, 30003), skipping permanently invalid numbers (e.g. 21211, 21614) to avoid wasted sends
- 7-Day Delivery Trend Chart — collapsible bar chart in the left panel showing daily delivery rate, color-coded by health (green ≥90%, amber 70–89%, red <70%), with hover tooltips and a per-day breakdown table
- Delivery SLA Alert — configurable threshold (default 80%) with a monitoring window (15m–4h); shows a pulsing red breach banner with progress bar and dismiss action; settings persist across sessions
- Delivery SLA History Log — full audit trail of past SLA breaches with timestamps, delivery rate at breach, message counts, and resolution notes
- Auto-Escalation Rules Panel — new Escalation tab in the right panel with 4 configurable rules: SMS Delivery Failed, No Reply in 2 Hours, Emergency Intent Detected, Repeated Delivery Failures
- Auto-escalation engine wired into the real-time Supabase listener — failed/undelivered SMS instantly escalates the conversation to dispatcher status
- Dispatcher Assignment dropdown — assign escalated conversations to specific team members from the Assign tab; supports per-conversation and default dispatcher settings
- Dispatcher Workload view — see how many escalated conversations each team member currently has assigned, with load indicators (Low / Moderate / High) and a ranked leaderboard
- Escalation Log tab — shows all conversations escalated in the last 24h with trigger reason, timestamp, and assigned dispatcher
Improvements
- Delivery status badges in the conversation thread now show Retry Send inline for failed/undelivered messages
- DeliveryStatusWidget Failed tab now shows a Bulk Retry All button at the top of the list
- Auto-escalation checks conversation status before escalating to avoid duplicate escalations
- SLA Alert only fires when there are at least 3 messages in the monitoring window to avoid noise from tiny sample sizes
- Dispatcher assignment dropdown pulls live team members from the profiles table with name, title, and initials
Bug Fixs
- Fixed retry button showing on inbound messages (should only appear on outbound failed messages)
- Fixed SLA alert firing on page load before data was fetched
- Resolved escalation log not refreshing after a new escalation was triggered
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